Shipping Policy

Bennett Reid — Delivery Terms & Shipping Information | Last Updated: September 2026

At Bennett Reid (www.bennet-reid.com), commercially operated by FF COMMERCE LTD, we are committed to providing reliable, transparent, and efficient shipping for all orders. This website is intended for customers in Canada, and all orders are processed with the goal of delivering a smooth and reliable shopping experience for this market. We ship directly from our specialized international fulfillment centers to provide you with the best prices.

1. Target Market & Direct Fulfillment

We ship our products to physical addresses and eligible delivery locations across Canada. To offer direct-to-consumer value and competitive pricing, all orders are dispatched directly from our specialized international fulfillment centers.

2. Order Processing & Estimated Delivery Timelines

*Note: Business days are defined as Monday through Friday. Orders placed during weekends or public holidays will be processed on the next business day. Delivery times are estimates and may vary due to courier delays, weather conditions, regional factors, or other circumstances outside our control.

3. Order Tracking

Once your order has been processed and shipped from our fulfillment center, you will receive a confirmation email containing a tracking link and tracking number so you can monitor your delivery status online in real time.

4. Address Accuracy & Delivery Responsibility

Customer Responsibility: Customers are responsible for providing accurate and complete shipping information at checkout. Bennett Reid is not responsible for delays, lost packages, or failed deliveries resulting from incorrectly entered address details.

Failed Deliveries: If a package is returned due to an incorrect address, delivery refusal, or failure to collect from a pickup point, we reserve the right to charge additional costs for return processing and reshipment.

5. Returns & Damaged Goods

If you are not satisfied with your order, or if your item arrives damaged or incorrect, please contact us within 30 days of delivery at info@bennet-reid.com. Return instructions and specific routing will be provided after approval. For full details, please review our Refund & Return Policy.

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