Contact information
Contact Information
Bennett Reid — Customer Service & Corporate Details | Last Updated: September 2026
Have a question about an order, product specifications, shipping status, or need to request pre-authorization for a return? At Bennett Reid (commercially operated by FF COMMERCE LTD), our customer service team is dedicated to providing prompt, transparent, and reliable support tailored for our Canadian customers.
Customer Support
Support Email:
info@bennet-reid.com
Official Website:
www.bennet-reid.com
We strive to respond to all email inquiries within 1 to 2 business days. Please include your full name and order number for faster processing.
Operating Hours & Cutoff
Monday – Friday: 09:00 – 17:00 EST (Eastern Standard Time)
Saturday & Sunday: Closed
Daily Order Cutoff Time: 8:00 PM EST
Inquiries sent outside business hours or during Canadian statutory holidays will be reviewed on the following business day.
⚠️ IMPORTANT NOTICE REGARDING PRODUCT RETURNS
All returns must be requested and pre-authorized via email at info@bennet-reid.com prior to shipping.
Authorized returns are processed exclusively through our designated fulfillment routing. Please do not send physical packages or returns to our registered corporate office in London, as administrative addresses cannot accept or process return packages.
Corporate Profile & Registered Address
Store Name: Bennett Reid
Legal Operating Entity: FF COMMERCE LTD
Legal Structure: Private Limited Company (Ltd), United Kingdom
Company Registration Number (Companies House): 17398899
Customer Service Email: info@bennet-reid.com
Authorized Return Logistics
Bennett Reid Return Center
Route provided upon approval email
International Fulfillment Center
(Prior email approval mandatory)
Registered Business Address
FF COMMERCE LTD
71–75 Shelton Street
London, WC2H 9JQ
United Kingdom
(Corporate Administrative Office — No Package Acceptance)
© 2026 Bennett Reid | Commercially Operated by FF COMMERCE LTD | All rights reserved