Refund & Return Policy

Bennett Reid — Consumer Rights & Return Standards | Last Updated: September 2026

At Bennett Reid (www.bennet-reid.com), commercially operated by FF COMMERCE LTD, your satisfaction is important to us. This policy explains the conditions for returns, exchanges, refunds, and order cancellations in accordance with applicable Canadian federal and provincial consumer protection legislation.

1. Policy Overview

2. Canadian Consumer Rights Notice

Nothing in this policy limits or excludes your rights under applicable Canadian consumer protection laws. Under applicable Canadian federal and provincial consumer protection legislation, including requirements relating to product quality, merchantability, and fair trading practices, you may be entitled to repair, replacement, or refund if a product is defective, unsafe, significantly different from the description, or not of acceptable quality where required by law.

3. Step-by-Step Return & Exchange Process

To ensure your return or exchange is processed smoothly and promptly, please follow these steps:

1. Request Authorization: Contact our customer service team at info@bennet-reid.com within 30 days of delivery with your order number.
2. Exchanges and Cutoff Time: If you wish to modify or exchange an order, please submit your request prior to our daily cutoff time at 8:00 PM EST (Eastern Standard Time).
3. Receive Instructions: Once approved, customer support will email you official return confirmation along with specific return packaging instructions and the designated warehouse address.
4. Postal Shipping: Returns are accepted exclusively via postal shipping. Package items securely to prevent damage. We encourage customers to inspect their orders within 24 hours of delivery and report any issues promptly.

4. Return Conditions & Shipping Responsibility

• Product Condition: Items must be returned unused, in original condition, and in original packaging including all accessories, tags, and components, except where necessary for reasonable inspection.
• Value Deduction: If items are returned used, damaged, or incomplete beyond reasonable inspection, a partial refund or deduction for loss of value may be applied where permitted by law.
• Transit Responsibility: We are not responsible for delays or damage that occur during return transit. Customers are advised to use a trackable shipping service.
• Undeliverable Packages: If a package is returned due to an incorrect address, refusal of delivery, or failure to collect from a pickup point, we reserve the right to charge additional costs for return processing and reshipment.

5. Refund Processing

Once your return is received and inspected at our designated facility, refunds are processed within 7 business days. Refunds will be issued using the same payment method used at the time of purchase. You will receive a confirmation email once completed. Note: Processing times may vary depending on your bank or payment provider.

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